Kamac grant our clients a 1 year period or 2000 hours warranty for any machinery exported from us. During the warranty period, in case of defect material, or defective spare parts, this last one is repaired or replaced with a new one freely.
there are two ways we can ship the compensated parts
1-upon the urgent request from our clients, we will ship it by international courier, such as DHL TNT UPS or FEDEX, it will take 5-7 days. the client will assume the courier expenses.
2- for the regular claim for the parts, we will ship the compensated spare parts together with next shipment, of course there is no shipment expenses.
we reserve the right to reasonably determine whether a defect in material or workmanship occurred in normal use or if such defect resulted from a factor excluded from this warranty. this doesn't include defects from normal wear and tear, accident, negligence, abuse, shipment , handling storage or environmental conditions, any modifications to our products by the client, client s employees or end-user ,shall invalidate this warranty. the normal wearing and easily broken parts include but not limit, all kinds of filters belts electric appliance, and wires, bulbs and fuses, glass, rubber and plastics stuffs etc